- Security-First Managed IT | 24/7 Security Operations Center
- support@cybercore360.com
- Mon - Fri: 9:00 AM - 5:00 PM CT
Scanned the label on your computer? You are in the right place. Open the client portal to submit a ticket, or call us for anything urgent.
Every request you send through the portal becomes a ticket with a full history, so nothing gets lost and you always know where things stand.
Every way to reach us opens a ticket, so whoever helps you can see the full history.
Send an email from your work address. It opens a ticket automatically, and the reply includes your ticket number. Reply to that email to add details.
support@cybercore360.comCall about any issue, big or small. Have your CC number ready, and tell us your name, your organization, and a number we can call you back on.
(515) 500-2673For anything on this list, call us day or night. A phone call is the fastest way to reach a person, and with security problems, minutes matter. If you are not sure whether something belongs on the list, call.
(515) 500-2673Every computer we support carries a CyberCore label with a QR code and a CC number, such as CC-1126. Please leave it in place.
Keep one problem per ticket. To take a screenshot, press Windows + Shift + S on a PC, or Shift + Command + 4 on a Mac.
Never include a password or MFA code, not even for us. We will never ask for one.
Handle patient information? Keep patient names, dates of birth, and record numbers out of tickets, screenshots, and emails. Describe the problem by computer or by role instead, such as "the exam room 2 PC."
Our help desk keeps business hours, and our security monitoring never stops.
Closed on holidays. Advanced and Compliance plans include extended coverage.
Our Security Operations Center watches every plan around the clock and can contain an active threat right away.
Other requests are handled the next business day. Work outside your plan's coverage window may be billed, so we may confirm with your IT contact first.
We set each ticket's priority by how much it affects your work, after talking with you.
A business-stopping outage or an active security threat: systems down, a suspected breach, or work halted.
Call usA major problem affecting several people or a key function, even if a workaround exists.
Submit a ticket and note the impactA problem affecting one person or a non-critical function, or a time-sensitive request.
Submit a ticketA routine request or minor issue with little effect on your work.
Submit a ticketA question, a scheduled change, or a "when you get a chance" item.
Submit a ticketDefined response targets. Every plan has response targets for each priority, and your Service Plan and Support Guide lists the targets for your plan. A security threat is handled around the clock on every plan.
Scammers sometimes pretend to be IT support. Here is how to tell a real message from CyberCore, and what we will never do.
Our emails come from @cybercore360.com addresses and reference your ticket number.
We will never ask for your password or MFA code by phone, email, text, ticket, or chat. If we need to share a credential, we send a secure link that expires after use.
We only connect to your computer for a ticket you opened, or after we have called or emailed you about it first.
We verify your identity before any password reset or account change, so no one can take over your account just by asking.
If our security system detects a threat, it may disconnect your computer from the network to stop it from spreading. We will contact you.
If someone claiming to be us calls unexpectedly and asks to connect or for a code, hang up and call us at (515) 500-2673.
FAQ
Call or email us and we will set up your account or resend the invitation email. If single sign-on is set up for your company, you sign in to the portal with your work account.
Use another way to reach us in the meantime: the CyberCore icon, an email to support@cybercore360.com, or a call to (515) 500-2673. We verify your identity before we reset any password or change an account.
It is on the CyberCore label on your computer, and it starts with CC-, such as CC-1126. If the label is missing or worn, say so in your ticket. We can find the computer another way and replace the label.
Scan the QR code on the label with your phone to open this page, then use the client portal from your phone, email us, or call (515) 500-2673.
Yes. Reply to the confirmation email you received, and your reply goes onto the same ticket. You can also open the ticket in the client portal.
Yes. You can call about any issue, big or small. For anything urgent or security related, always call rather than waiting on a ticket.
Use the New Hire Setup, Employee Departure, or Request Access templates in the client portal. These requests must come from, or be approved by, one of your organization’s Authorized Contacts. New equipment and software are quoted, and nothing is ordered until the quote is approved. For an urgent or involuntary departure, call (515) 500-2673.
Send everyday requests to your organization’s IT contact, who will arrange them with us. Security issues always come straight to us: call (515) 500-2673.
This page is for current clients. To talk with us about service, visit our Contact page or request a Free Security Assessment.
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