- Security-First Managed IT | 24/7 Security Operations Center
- support@cybercore360.com
- Mon - Fri: 9:00 AM - 5:00 PM CT
Your team should spend the day doing their jobs, not fighting with computers, printers, and passwords.
Our help desk handles the everyday requests that slow people down, from locked accounts and new hires to software installs and printer problems. Every request is logged, prioritized, and tracked until it is resolved, and before any password reset or access change, we verify the identity of the person asking.
Behind the scenes, we monitor and maintain your devices so many problems are fixed before anyone notices them.
Help Desk QueueEXAMPLE
How It Works
A clear, consistent process for every request, so nothing gets lost and you always know where things stand.
Open a request through the portal, email, or phone, whichever is easiest.
Request receivedWe assign a priority based on impact and urgency, so urgent issues move first.
Priority assignedA technician works the issue remotely, or on site when it needs hands on hardware.
Technician workingThe fix is recorded, so the next time it comes up it is faster to solve.
Notes recordedWe confirm it is working for you before the request is closed.
Ticket resolvedSecurity incidents never wait for business hours. Our Security Operations Center responds 24/7 on every plan, separate from help desk hours.
What We Cover
From the help desk to the network closet, one team handles the technology your organization depends on.
Portal, email, and phone support for the everyday problems that slow your team down, handled by people who know your environment. We verify the identity of every user before resetting a password or changing access.
Operating systems and third-party apps are patched on a schedule, and every device is monitored for health problems.
New hires are ready on day one, and departing staff lose access as soon as you let us know they are leaving.
We manage the cloud tools your team uses every day so you do not have to learn the admin console.
New computers arrive configured, secured, and enrolled, with the apps and printers your team needs.
Network devices at each site are covered and monitored, so connectivity problems are caught early.
Help desk, patching, user changes, and workstation setup are included on Essential and above. On Foundation, they are available at hourly rates.
Regular reviews of your technology, security, and upcoming needs, with a clear plan for what comes next.
Annual to monthly by planWe plan hardware purchases and replacements before equipment fails, and keep software licenses matched to the people who use them.
Advanced and ComplianceDuring onboarding we review and document your current vendor, warranty, and licensing agreements, so you know what you have and when it renews.
Every planThe best support request is the one you never have to make.
Every device is monitored around the clock for warning signs like failing disks, full storage, stopped services, and missed updates. Many issues are resolved automatically or quietly by our team before they turn into downtime.
Device Health24 DEVICES Choose Your Level of Protection
Every plan includes 24/7 security monitoring. Choose the level of IT support, response time, and compliance help your organization needs, and we will build a quote around your users, devices, and locations.
Co-managed security for organizations with an in-house IT person or another IT provider.
Fully managed IT and security for offices without dedicated IT staff.
24/7 weekday support and deeper protection for growing organizations.
Around-the-clock support and a managed compliance program for regulated organizations.
Included With Every Plan
No matter which plan you choose, these protections are always part of it.
A Security Operations Center watching for threats around the clock.
Detection and response on every protected computer and server.
Phishing and malicious attachments filtered before they reach inboxes.
Written scope and defined response times, so you always know what is covered.
Some problems need hands on the hardware. When remote support is not enough, we come to you.
We are based in Norwalk, Iowa, and come on site when a visit is needed, from new equipment installs to network problems that cannot be fixed remotely. Your agreement spells out exactly how on-site visits work for your plan.
Break-fix IT means calling someone after a problem has already stopped your work. Managed IT means someone is keeping problems from happening in the first place.
We have done it both ways. We started in 2020 as Revolutionary Technologies, doing reactive, project-based IT. In 2026 we relaunched as CyberCore, fully managed and as proactive as possible, because it works better for the organizations we serve.
Estimate Your Investment
Choose a plan, enter a few numbers, and add any options you need. You will see an estimated monthly range instantly, with bundled services already included so nothing is counted twice.
Not sure? Pick the closest fit. You can compare plans above.
Approximate numbers are fine.
Items marked Included are already part of your plan at no extra cost.
Estimated monthly investment
$0
per month
This estimate is for planning only and is not a quote or offer. Final pricing is provided in a written Service Order after a review of your environment. Hardware, software licenses, and projects are quoted separately.
Send us your estimate and we will follow up with an exact quote. Your selections above are included automatically.
Transparent Pricing
Pricing is based on what you actually have, so you never pay for more than you use. Each plan has a monthly minimum, and your quote shows every line clearly.
Each person on your team who needs support, accounts, and protection.
Your teamEach computer and server we protect, monitor, and manage.
Your equipmentEach office or site, covering its network and on-site needs.
Your officesAdjusts automatically as you add or remove users and devices.
No surprises Getting Started
Every engagement starts with understanding your environment. You get exact pricing in writing before anything is signed, and onboarding is included at no charge on every plan.
A 30 to 45 minute conversation about your environment, pain points, and compliance obligations.
A review of your security posture, devices, and gaps. You keep the written findings, even if you do not move forward.
Exact pricing, a recommended plan, add-on recommendations, and a deployment plan, all in writing.
Discovery, deployment, baseline hardening, and cutover in four structured phases.
Plans at a Glance
How the plans compare on support coverage, response commitments, and strategy. Your written proposal spells out every detail for your organization.
| At a glance | Foundation | Essential | Advanced | Compliance |
|---|---|---|---|---|
| Best for | Organizations with in-house IT | Offices without IT staff | Growing teams, extended hours | Regulated organizations |
| 24/7 security monitoring and incident response | ✓ | ✓ | ✓ | ✓ |
| Endpoint, email, and web threat protection | ✓ | ✓ | ✓ | ✓ |
| Help desk support | Hourly | Business hours | 24/7 weekdays | 24/7/365 |
| Day-to-day IT management | Hourly | ✓ | ✓ | ✓ |
| Security awareness training | Available | ✓ | ✓ | ✓ |
| Advanced threat detection and testing | Available | Available | ✓ | ✓ |
| On-site support | Hourly | Hourly | Included | Fully included |
| Compliance program and security advisor | Not included | Not included | Available | ✓ |
| Strategy reviews | Annual | Annual | Quarterly | Monthly |
| Critical first response | 4 business hours | 1 business hour | 1 hour | 30 minutes |
| High priority first response | 8 business hours | 4 business hours | 2 hours | 1 hour |
Security incidents are detected and responded to 24/7/365 on every plan. Business hours are Monday to Friday, 9:00 AM to 5:00 PM Central, excluding holidays. Response times are first-response targets committed in your agreement. Available items can be added to the plan shown. Your written proposal details exactly what is included for your organization.
Related Services
Managed IT keeps things running. These services keep them protected.
FAQ
Straight answers about how our help desk and IT support work.
Plans start at $300 per month. Your price depends on your plan and your number of users, devices, and locations. Use the estimator above for a quick range, and we will provide an exact quote in writing.
It depends on whether you have IT staff, how much downtime you can tolerate, and which regulations apply to you. A free security assessment is the easiest way to find out, and we will recommend a plan based on what we find.
On Essential and above, it includes help desk support by portal, email, and phone, automated patching, user onboarding and offboarding, Microsoft 365 and Google Workspace administration, new workstation setup, and printer and peripheral support, plus 24/7 device monitoring.
Help desk support is included on Essential, Advanced, and Compliance. Foundation is our co-managed security plan for organizations with their own IT staff, so help desk work is available at hourly rates.
Yes. Foundation is designed to sit alongside your current IT person or provider. We take ownership of security operations, with 24/7 monitoring and incident response, while your existing IT handles day-to-day support.
Not hard. Onboarding follows a guided, phased process: we inventory your devices and accounts, document your current vendor and warranty agreements, deploy our monitoring and security tools, and confirm everything with you before handoff. Your team keeps working throughout.
No. Onboarding is included at no charge on every plan, including tool deployment, your security baseline, user setup, documentation, and a kickoff meeting.
Agreements are available in 12, 24, and 36-month terms, with a loyalty discount of 5, 10, and 15 percent applied to your full monthly invoice, including add-ons.
Yes. Many clients start with one plan and move up as they grow or as their compliance needs change.
Yes. Monitoring, patching, and security protection follow each managed device wherever it is used, so staff working from home get the same 24/7 security monitoring as those in the office. Secure remote support is included on Essential and above.
Through the client portal, by email, or by phone. For a critical issue, like a system outage or a suspected security incident, call us directly.
Advanced includes help desk support 24/7 on weekdays, and Compliance includes it 24/7/365. On Foundation and Essential, after-hours work is billed hourly. Security incidents are handled 24/7 on every plan.
Every request gets a priority from Critical to Very Low based on how many people are affected and how urgent it is. Business-stopping issues always move first.
First response is how quickly a technician begins working on your issue, and it is committed in your agreement. Resolution time depends on the problem, so we treat it as a good-faith target rather than a guarantee. Security incidents are handled 24/7/365 on every plan.
Yes. Devices need genuine, licensed software and a currently supported operating system, and servers need active warranty coverage. We review your equipment during onboarding and let you know if anything needs to be replaced.
Projects, hardware, and anything outside your plan’s scope are quoted in advance and billed separately. Hardware and software licenses are never bundled into your monthly fee. Your Service Order and IT Services Guide define exactly what your plan includes.
Not Sure Which Plan Fits?
