- Security-First Managed IT | 24/7 Security Operations Center
- support@cybercore360.com
- Mon - Fri: 9:00 AM - 5:00 PM CT
Your team should spend the day doing their jobs, not fighting with computers, printers, and passwords.
Our help desk handles the everyday requests that slow people down, from locked accounts and new hires to software installs and printer problems. Every request is logged, prioritized, and tracked until it is resolved, and before any password reset or access change, we verify the identity of the person asking.
Behind the scenes, we monitor and maintain your devices so many problems are fixed before anyone notices them.
Help Desk QueueEXAMPLE
How It Works
A clear, consistent process for every request, so nothing gets lost and you always know where things stand.
Open a request through the portal, email, or phone, whichever is easiest.
Request receivedWe assign a priority based on impact and urgency, so urgent issues move first.
Priority assignedA technician works the issue remotely, or on site when it needs hands on hardware.
Technician workingThe fix is recorded, so the next time it comes up it is faster to solve.
Notes recordedWe confirm it is working for you before the request is closed.
Ticket resolvedSecurity incidents never wait for business hours. Our Security Operations Center responds 24/7 on every plan, separate from help desk hours.
What We Cover
From the help desk to the network closet, one team handles the technology your organization depends on.
Portal, email, and phone support for the everyday problems that slow your team down, handled by people who know your environment. We verify the identity of every user before resetting a password or changing access.
Operating systems and third-party apps are patched on a schedule, and every device is monitored for health problems.
New hires are ready on day one, and departing staff lose access as soon as you let us know they are leaving.
We manage the cloud tools your team uses every day so you do not have to learn the admin console.
New computers arrive configured, secured, and enrolled, with the apps and printers your team needs.
Network devices at each site are covered and monitored, so connectivity problems are caught early.
Help desk, patching, user changes, and workstation setup are included on Essential and above. On Foundation, they are available at hourly rates.
Regular reviews of your technology, security, and upcoming needs, with a clear plan for what comes next.
Annual to monthly by planWe plan hardware purchases and replacements before equipment fails, and keep software licenses matched to the people who use them.
Advanced and ComplianceDuring onboarding we review and document your current vendor, warranty, and licensing agreements, so you know what you have and when it renews.
Every planThe best support request is the one you never have to make.
Every device is monitored around the clock for warning signs like failing disks, full storage, stopped services, and missed updates. Many issues are resolved automatically or quietly by our team before they turn into downtime.
Device Health24 DEVICESSome problems need hands on the hardware. When remote support is not enough, we come to you.
We are based in Norwalk, Iowa, and come on site when a visit is needed, from new equipment installs to network problems that cannot be fixed remotely. Your agreement spells out exactly how on-site visits work for your plan.
Break-fix IT means calling someone after a problem has already stopped your work. Managed IT means someone is keeping problems from happening in the first place.
We have done it both ways. We started in 2020 as Revolutionary Technologies, doing reactive, project-based IT. In 2026 we relaunched as CyberCore, fully managed and as proactive as possible, because it works better for the organizations we serve.
Four plans built around how much risk you can accept, with 24/7 security included on every one. Compare what each includes and get a quick price range for your organization.
Related Services
Managed IT keeps things running. These services keep them protected.
FAQ
Straight answers about how our help desk and IT support work.
On Essential and above, it includes help desk support by portal, email, and phone, automated patching, user onboarding and offboarding, Microsoft 365 and Google Workspace administration, new workstation setup, and printer and peripheral support, plus 24/7 device monitoring.
Plans start at $300 per month, and your price depends on your plan and your number of users, devices, and locations. See Plans and Pricing to compare plans and get a quick price range.
Yes. Foundation is designed to sit alongside your current IT person or provider. We take ownership of security operations, with 24/7 monitoring and incident response, while your existing IT handles day-to-day support. Learn how co-managed IT works.
Not hard. Onboarding follows a guided, phased process: we inventory your devices and accounts, document your current vendor and warranty agreements, deploy our monitoring and security tools, and confirm everything with you before handoff. Your team keeps working throughout.
Yes. Monitoring, patching, and security protection follow each managed device wherever it is used, so staff working from home get the same 24/7 security monitoring as those in the office. Secure remote support is included on Essential and above.
Through the client portal, by email, or by phone. For a critical issue, like a system outage or a suspected security incident, call us directly.
Advanced includes help desk support 24/7 on weekdays, and Compliance includes it 24/7/365. On Foundation and Essential, after-hours work is billed hourly. Security incidents are handled 24/7 on every plan.
Every request gets a priority from Critical to Very Low based on how many people are affected and how urgent it is. Business-stopping issues always move first.
For most organizations, yes. Paying only when something breaks means problems are found late and costs are hard to predict. Read our guide, Break-Fix vs. Managed IT, for a side-by-side look.
Not Sure Which Plan Fits?
