- Security-First Managed IT | 24/7 Security Operations Center
- support@cybercore360.com
- Mon - Fri: 9:00 AM - 5:00 PM CT
Ransomware, a hijacked email account, or a strange sign-in can turn a normal day into a crisis. What happens in the first hours decides how bad it gets.
Our Security Operations Center watches every client around the clock and starts containing threats as soon as they are detected. If you are not a client yet, we can still help you stop an attack and get back to work.
Incident TimelineEXAMPLEEvery incident follows the same disciplined process, so nothing is missed when the pressure is on.
Our 24/7 Security Operations Center spots the threat on a device, in email, or on the network.
Affected devices are isolated and malicious activity is stopped so the threat cannot spread.
We find how it got in, what it touched, and whether anything else is affected.
Systems are cleaned or rebuilt and data is restored from clean backups where available.
You get a plain-language report and a plan to close the gap that let it happen.
Clients are protected around the clock. Everyone else can still call for help.
Recovery work beyond containment, such as rebuilding systems after an attack, is billed hourly unless your agreement says otherwise.
Emergency work for organizations without a plan is billed hourly.
We also strongly recommend cyber liability insurance. Get the readiness checklist.
If you think something is wrong, these steps help limit the damage while help is on the way.
Unplug the network cable or turn off Wi-Fi on affected computers, but leave them on so evidence is preserved.
Do not contact the attackers, click their links, or pay a ransom before talking with us and your insurer.
Reach us directly at (515) 500-2673, whether or not you are a client.
Many cyber policies require prompt notice and may have their own approved response firms. Check your policy.
If an account may be compromised, change its password from a device you trust and confirm multi-factor login is on.
Note times, messages, and anything unusual. Do not delete emails, files, or logs.
This is general guidance. Your insurer, attorney, or regulators may have additional requirements.
24/7 detection and response on every device, included on every plan.
Learn more →Backups attackers cannot touch, tested so you can actually recover.
Learn more →Find and fix the weak spots before an attacker finds them.
Learn more →FAQ
Straight answers for a stressful moment.
Yes. Every plan includes 24/7/365 security monitoring and incident response through our Security Operations Center, including containment. Deeper recovery work, such as rebuilding systems after an attack, is billed hourly unless your agreement says otherwise.
Yes. Call us at (515) 500-2673. Emergency help for organizations without a plan is billed hourly, and we explain what we are doing at every step.
We recommend against paying whenever it can be avoided. Paying does not guarantee you will get your data back, and the FBI does not support paying a ransom. Tested backups are the best way to avoid facing that choice. The final decision involves you, your insurer, and your legal counsel.
It depends on the data involved and the laws that apply to you. Healthcare organizations, for example, have breach notification duties under HIPAA. We help gather the facts, and your attorney advises on notification. CyberCore is not a law firm and does not provide legal advice.
Coverage is always decided by your insurer. Contact them early, because many policies require prompt notice and some assign their own response team.
On Advanced and Compliance, you can authorize our Security Operations Center to isolate a device or disable a compromised account immediately, under a response plan you approve ahead of time. We notify you right after. Without it, our team reviews each containment action before it is taken.
Yes. Our compliance programs include a written incident response and breach notification plan, and every client benefits from tested backups and trained staff. Ask about it during your free security assessment.
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