- Security-First Managed IT | 24/7 Security Operations Center
- support@cybercore360.com
- Mon - Fri: 9:00 AM - 5:00 PM CT
Your team should spend the day doing their jobs, not fighting with computers, printers, and passwords.
Our help desk handles the everyday requests that slow people down, from locked accounts and new hires to software installs and printer problems. Every request is logged, prioritized, and tracked until it is resolved, and before any password reset or access change, we verify the identity of the person asking.
Behind the scenes, we monitor and maintain your devices so many problems are fixed before anyone notices them.
Help Desk QueueEXAMPLE
How It Works
A clear, consistent process for every request, so nothing gets lost and you always know where things stand.
Open a request through the portal, email, or phone, whichever is easiest.
Request receivedWe assign a priority based on impact and urgency, so urgent issues move first.
Priority assignedA technician works the issue remotely, or on site when it needs hands on hardware.
Technician workingThe fix is recorded, so the next time it comes up it is faster to solve.
Notes recordedWe confirm it is working for you before the request is closed.
Ticket resolvedSecurity incidents never wait for business hours. Our Security Operations Center responds 24/7 on every plan, separate from help desk hours.
What We Cover
From the help desk to the network closet, one team handles the technology your organization depends on.
Portal, email, and phone support for the everyday problems that slow your team down, handled by people who know your environment. We verify the identity of every user before resetting a password or changing access.
Operating systems and third-party apps are patched on a schedule, and every device is monitored for health problems.
New hires are ready on day one, and departing staff lose access as soon as you let us know they are leaving.
We manage the cloud tools your team uses every day so you do not have to learn the admin console.
New computers arrive configured, secured, and enrolled, with the apps and printers your team needs.
Network devices at each site are covered and monitored, so connectivity problems are caught early.
Help desk, patching, user changes, and workstation setup are included on Essential and above. On Foundation, they are available at hourly rates.
The best support request is the one you never have to make.
Every device is monitored around the clock for warning signs like failing disks, full storage, stopped services, and missed updates. Many issues are resolved automatically or quietly by our team before they turn into downtime.
Device Health24 DEVICES Support by Plan
Every plan includes defined response targets for every priority level, spelled out in your agreement. Here is how coverage grows as you move up.
Security incidents are detected and responded to 24/7/365 on every plan, regardless of help desk hours. Response targets for each priority level are spelled out in your service agreement.
Some problems need hands on the hardware. When remote support is not enough, we come to you.
We are based in Norwalk, Iowa, and come on site when a visit is needed, from new equipment installs to network problems that cannot be fixed remotely. Your agreement spells out exactly how on-site visits work for your plan.
Related Services
Managed IT keeps things running. These services keep them protected.
FAQ
Straight answers about how our help desk and IT support work.
On Essential and above, it includes help desk support by portal, email, and phone, automated patching, user onboarding and offboarding, Microsoft 365 and Google Workspace administration, new workstation setup, and printer and peripheral support, plus 24/7 device monitoring.
Help desk support is included on Essential, Advanced, and Compliance. Foundation is our co-managed security plan for organizations with their own IT staff, so help desk work is available at hourly rates.
Through the client portal, by email, or by phone. For a critical issue, like a system outage or a suspected security incident, call us directly.
Advanced includes help desk support 24/7 on weekdays, and Compliance includes it 24/7/365. On Foundation and Essential, after-hours work is billed hourly. Security incidents are handled 24/7 on every plan.
Every request gets a priority from Critical to Very Low based on how many people are affected and how urgent it is. Business-stopping issues always move first.
Yes. Devices need genuine, licensed software and a currently supported operating system, and servers need active warranty coverage. We review your equipment during onboarding and let you know if anything needs to be replaced.
Tired of IT Headaches?
